passenger experience News
ITA Airways Launches Cabin Service for Large Dogs on Domestic Flights
ITA Airways has introduced a new service allowing dogs weighing up to 30 kilograms to…
• Maisha Swanson•LOT Polish Airlines Refreshes Long-Haul Business Class with New Amenity Kits, Skincare and Premium Upgrades
LOT Polish Airlines is enhancing its long-haul Business Class experience with redesigned amenity kits, new…
• Maisha Swanson•London Gatwick Launches UK Airport’s First Robotic Parking Service
London Gatwick has partnered with Stanley Robotics to launch the UK’s first airport robotic parking…
• Jake Adams•American Airlines Expands Digital Travel Tools with Venmo, Touchless ID and Automated Disruption Support
American Airlines is expanding its digital services with new payment options, improved disruption management tools,…
• Dell Galen•Emirates Introduces World-First U-Dream Adjustable Headrest in Economy Class
Emirates has begun rolling out the U-Dream headrest across its Economy Class fleet — a…
• Jake Adams•Air India Overhauls Mobile App with In-House Booking Engine and Disruption Support
Air India has completed a major update to its mobile app, adding an in-house booking…
• Dell Galen•London Gatwick Gears Up for Biggest-Ever Summer with 63 Airlines and 230+ Destinations
London Gatwick heads into its busiest summer yet with a record 63 airline partners, 230+…
• Dell Galen•Korean Air and Delta Expand Seamless Baggage Transfer to LA and Seattle
Korean Air and Delta have expanded Seamless Baggage Transfer to Seattle and Los Angeles, allowing…
• Jake Adams•American Airlines Upgrades A319 and A320 Cabins with More Premium Seats
American Airlines is retrofitting its A319 and A320 fleets with upgraded premium cabins, larger overhead…
• Jake Adams•KLM Wins 2026 APEX Award for Best Cabin Service in Europe
KLM has won the 2026 APEX Best Cabin Service award for Europe, based on over…
• Maisha Swanson•Turkish Airlines Wins APEX Best Food & Beverage in Europe for Fifth Time
Turkish Airlines has received the 2026 APEX Best Food & Beverage in Europe award for…
• Jake Adams•Berlin BER Drops Runway Slot Bookings as CT Scanners Take Over
Berlin Brandenburg Airport (BER) is discontinuing its BER Runway slot booking system from May 26,…
• Dell Galen•Air India Launches Cloud Chasers Kids Travel Programme
Air India has launched Cloud Chasers, a dedicated children’s travel programme designed to make flying…
• Maisha Swanson•Helsinki Airport expands ticketless parking
Helsinki Airport is expanding its ticketless parking system as part of ongoing efforts to improve…
• Dell Galen•Dublin Airport unveils “Park & Slide” rooftop parking concept
Dublin Airport has announced a new premium parking concept called “Park & Slide,” offering passengers…
• Maisha Swanson•Star Alliance opens new connection centre at Los Angeles Airport
Star Alliance has opened a new Star Connection Centre (SCC) at Los Angeles International Airport,…
• Jake Adams•
