passenger experience News
JetBlue’s BlueHouse Lounge at JFK Named Best Airport Lounge in Newsweek Readers’ Choice Awards
JetBlue’s BlueHouse lounge at New York JFK Airport has been voted the Best Airport Lounge…
• Maisha Swanson•Heathrow Brings Back ‘Redefine Your Beauty’ Campaign with Exclusive Retail Experiences
Heathrow and Avolta have relaunched the Redefine Your Beauty campaign, offering beauty treatments, exclusive products…
• Dell Galen•Schiphol Opens Its Largest Privium Lounge for Schengen Travellers
Amsterdam Schiphol Airport has opened its largest Privium Lounge, offering premium travellers new workspaces, relaxation…
• Jake Adams•ITA Airways Launches Cabin Service for Large Dogs on Domestic Flights
ITA Airways has introduced a new service allowing dogs weighing up to 30 kilograms to…
• Maisha Swanson•LOT Polish Airlines Refreshes Long-Haul Business Class with New Amenity Kits, Skincare and Premium Upgrades
LOT Polish Airlines is enhancing its long-haul Business Class experience with redesigned amenity kits, new…
• Maisha Swanson•London Gatwick Launches UK Airport’s First Robotic Parking Service
London Gatwick has partnered with Stanley Robotics to launch the UK’s first airport robotic parking…
• Jake Adams•American Airlines Expands Digital Travel Tools with Venmo, Touchless ID and Automated Disruption Support
American Airlines is expanding its digital services with new payment options, improved disruption management tools,…
• Dell Galen•Emirates Introduces World-First U-Dream Adjustable Headrest in Economy Class
Emirates has begun rolling out the U-Dream headrest across its Economy Class fleet — a…
• Jake Adams•Air India Overhauls Mobile App with In-House Booking Engine and Disruption Support
Air India has completed a major update to its mobile app, adding an in-house booking…
• Dell Galen•London Gatwick Gears Up for Biggest-Ever Summer with 63 Airlines and 230+ Destinations
London Gatwick heads into its busiest summer yet with a record 63 airline partners, 230+…
• Dell Galen•Korean Air and Delta Expand Seamless Baggage Transfer to LA and Seattle
Korean Air and Delta have expanded Seamless Baggage Transfer to Seattle and Los Angeles, allowing…
• Jake Adams•American Airlines Upgrades A319 and A320 Cabins with More Premium Seats
American Airlines is retrofitting its A319 and A320 fleets with upgraded premium cabins, larger overhead…
• Jake Adams•KLM Wins 2026 APEX Award for Best Cabin Service in Europe
KLM has won the 2026 APEX Best Cabin Service award for Europe, based on over…
• Maisha Swanson•Turkish Airlines Wins APEX Best Food & Beverage in Europe for Fifth Time
Turkish Airlines has received the 2026 APEX Best Food & Beverage in Europe award for…
• Jake Adams•Berlin BER Drops Runway Slot Bookings as CT Scanners Take Over
Berlin Brandenburg Airport (BER) is discontinuing its BER Runway slot booking system from May 26,…
• Dell Galen•Air India Launches Cloud Chasers Kids Travel Programme
Air India has launched Cloud Chasers, a dedicated children’s travel programme designed to make flying…
• Maisha Swanson•
