Frontier Airlines has introduced a new Cancel for Any Reason option that allows passengers to cancel their booking up to 24 hours before departure and receive a refund.
The optional product is available when booking through Frontier’s website or mobile app and is powered by Hopper Technology Solutions (HTS).
Passengers can select different levels of refundability during the booking process, with refunds ranging up to the full value of the booking depending on the option purchased.
Frontier passengers can cancel up to 24 hours before departure
The new service is offered as an optional add-on when passengers make a reservation.
Customers purchasing Cancel for Any Reason can subsequently cancel their trip until 24 hours before scheduled departure, without needing to provide a specific reason.
Refunds are returned to the passenger’s original payment method.
However, the amount returned depends on the refundability level selected and purchased at the time of booking, meaning the product does not automatically guarantee a 100% refund for every customer.
“Cancel for Any Reason makes it easier to book with confidence, knowing that if plans change, customers have a simple and convenient option available to them,” said Bobby Schroeter, Chief Commercial Officer at Frontier Airlines.
Frontier expands partnership with Hopper Technology Solutions
Cancel for Any Reason is provided by HTS, or Hopper Technology Solutions, the business-to-business technology division associated with travel platform Hopper.
The launch expands an existing partnership between Frontier and HTS.
Frontier already offers Disruption Assistance for Any Reason, another HTS product designed to provide passengers with additional options when their travel is affected by operational disruptions.
The new product addresses a different situation by allowing customers to cancel voluntarily before departure rather than requiring a qualifying airline disruption.
Optional flexibility becomes part of Frontier booking process
The introduction of Cancel for Any Reason adds another paid flexibility option to Frontier’s booking system as the US ultra-low-cost carrier expands the range of ancillary products available to passengers.
The service is now integrated into both Frontier’s website and mobile application, where customers can select their preferred refund level while purchasing their flight.
The airline has not announced a fixed price for the product in its launch announcement, with the cost presented to customers as part of the individual booking process.
