Korean Air and DHL Global Forwarding Pioneer Direct Booking Connection for Cargo

Korean Air collaborates with DHL Global Forwarding to introduce a direct booking system for cargo, enhancing efficiency and customer service through technological innovation.

Korean Air has achieved a significant milestone in its digital transformation journey by partnering with DHL Global Forwarding to establish a direct booking connection for cargo. This groundbreaking collaboration marks the first time the airline has integrated its booking system directly with a freight forwarder, setting a new standard in the industry for efficiency and customer service.

Through this integration, DHL Global Forwarding can now directly book cargo space on Korean Air flights using its own system, thanks to the API (Application Programming Interface) technology. This advancement eliminates the need for manual access to the airline’s platform, streamlining the booking process and enabling real-time data exchange. Customers can enjoy easier access to flight schedules and air cargo rates, significantly improving workflow efficiency.

Jaedong Eum, Senior Vice President and Head of Cargo Business Division at Korean Air, emphasized the importance of this direct connectivity in offering advanced services to key customers like DHL Global Forwarding. He further stated the airline’s commitment to exploring more innovative channels to expand system connections, aiming to enhance service offerings for a wider range of clientele.

Max Sauberschwarz, Global Head of Air Freight at DHL Global Forwarding, expressed enthusiasm about the direct booking connection facilitated through CargoWise. He highlighted that this development streamlines internal processes and delivers greater efficiency for customers, reflecting DHL’s dedication to advancing digital solutions in air freight.

This partnership between Korean Air and DHL Global Forwarding is a testament to both companies' commitment to leveraging digital technology to enhance service delivery and customer experience. As the industry continues to evolve, such innovations pave the way for more streamlined, efficient, and customer-centric air freight services.