Ryanair criticized for imposing a £110 fee on senior citizens for printing boarding passes

Ryanair was blasted by social media for charging two pensioners £110 to print their boarding cards.

Last week, Ruth Jaffe (79) and Peter Jaffe (80) downloaded by mistake the return boarding cards before their trip from Stansted Airport in England to French hotspot Bergerac.

The couple paid an additional fee to be seated together.

The Jaffes' daughter explained that they needed to sit together to accommodate her father's disabilities.

The budget airline, however, instead of apologizing for the "honest error", added an extra PS110 to the bill.

This decision caused them to be even more stressed and Ryanair received a negative post on social media.

The daughter, using the handle @old_school_alps on Twitter, wrote: "Hey Ryanair, my parents who are in their 70s and 80s, had accidentally downloaded the return flight boarding card instead of the outgoing ones and you charged them PS110 to print them out at the airport.

"PS110 for two pieces of paper which took one minute. Shame on you."

Ryanair was not the only holidaymaker to share their experiences.

One person said: "We had a similar issue and they charged us PS60 to get back home ... never again."

Another said: "The cheapest airline will eventually cost you the most."

Third wrote: "They don't care. If you can afford it, book another airline if not welcome to the low cost game."

One user replied: "No one else flies to them. Local airport and the only other one went bust."

Ryanair's site claimed that re-issuing an boarding card only costs PS20.

It also said that a fee of PS55 was charged for airport check-in.

Budget airlines' terms and conditions state that travellers must check-in up to two hours prior to the scheduled departure time.

Ryanair's app allows users to print or download their boarding pass.

The woman said that her parents "checked in but had downloaded the return pass by mistake".

Budget airline responded later to the post, asking the woman to call them.

MailOnline was told by a Ryanair spokesperson: "As per Ryanair's T&C's, which these passengers agreed to at the time of booking, these passengers failed to check-in online for their outbound flight from Stansted Airport (August 11) despite being advised to do so via email the day before travel (August 10) and therefore were correctly charged the airport check-in fee of PS55 per passenger."

Source: gbnews.com