Air India Harnesses AI to Develop an Upskilling Platform for its Employees

Air India has developed an AI-driven platform to assist its employees in evaluating and improving their skills, allowing them to achieve better career prospects at the company.

The airline has invested heavily in digitizing its departments and processes to improve efficiency. This latest development is part its five-year plan.

AI-driven learning platform

Air India announced the launch of Gurukul.AI - a learning platform for its employees, which is designed to provide personalized upskilling pathways for their workforce. The platform, which uses artificial intelligence and advanced technologies, will assess employees' job roles, current skills, and proficiencies. Air India's Chief Human Resources Officer Dr. SureshTripathi commented.

"The introduction of Gurukul.AI exemplifies Air India's dedication to cultivating a futuristic-learning experience, attuned to the unique needs of every single employee. In a rapidly changing world, the speed of upskilling and the availability of world-class learning content through digital innovations is imperative. Through this business-driven strategy, we are resolute in transforming Air India into an authentic learning organization."

Air India's Gurukul.AI offers an extensive suite of advanced learning tools including micro-learning, mobile learning resources and engaging video-based learning modules. Air India hopes features such as learning wallets and the opportunity to earn rewards, will encourage employees to improve their knowledge and skills.

Gurukul.AI will be launched in phases by the airline, which will then customize it to meet different departmental needs, such as those of inflight service, ground service, engineering and others. The platform will offer AI-driven advanced solutions for managing pilot training in subsequent phases.

Technology is not the only option

Air India, since the Tatas took over, has been focusing on modernizing, among other solutions, its digital systems. Artificial intelligence, which is used in aviation as well, has been around for some time. However, it's only been in the last few months that there has really become a buzz.

Air India has also been working hard to create a digital workforce that is industry leading. The airline is updating a number of divisions including customer engagement, employee empowerment and operational improvement, among others. It has either already deployed or is at the advanced stage of deploying new technology systems.

For customer-facing processes, the airline's efforts include website and mobile app modernization, a user-friendly customer notifications system, a ChatGPT-driven chatbot, in-flight-entertainment system modernization, etc.

The company's employee-centric departments have been improved with modern secure digital workplaces, employee engagement portals and self-service, mobile devices for the pilots, airport crew and cabin crew as well as learning and development tools.

The airline has not invested in digital solutions for years. But its new management understands that they cannot ignore technology forever, especially if they want to compete with global airlines.

Source: simpleflying.com