Jet2 has once again been recognised as one of the UK’s leading companies for customer service, with both its tour operator and airline brands ranking at the top of their respective sectors in the July 2026 UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service.
Jet2holidays came in 4th place overall out of more than 250 organisations across 13 sectors, retaining its position as the highest-rated tour operator in the country and “Best in Tourism” with a customer satisfaction score of 85.7, well above the sector average of 80.9. Jet2.com, the airline arm, scored 83.8 and ranked 14th overall — the highest-placed airline in the study and the only company from the transport sector to break into the top 20, in a category where the average score was 75.7.
The UKCSI is published twice a year and draws on around 60,000 customer experiences from 15,000 respondents, covering more than 25 metrics including customer effort, Net Promoter Score, and five broader dimensions of customer experience.
“Jet2 colleagues across the business work tirelessly to provide unrivalled customer service and this year’s report is testimony to the hard work and enormous amount of effort our teams contribute,” said Steve Heapy, CEO of Jet2. “Every customer receives VIP treatment when they travel with us, from the friendly welcome at check-in through to when they return home.”
