customer experience News
British Airways Launches Redesigned App with Real-Time Travel Features
British Airways has begun rolling out a redesigned mobile app following months of beta testing,…
• Jake Adams•Jet2 has updated its mobile app with live flight status
Jet2 has launched new functionality in its mobile app, giving customers access to live flight…
• Dell Galen•London Luton Becomes First UK Airport to Achieve ACI Level 4 Accreditation
London Luton Airport has reached a new milestone in passenger experience, becoming the first airport…
• Jake Adams•ITA Airways launches new digital platform with redesigned app and website
ITA Airways has introduced a completely redesigned website and mobile app, marking a key step…
• Alma Simon•Allegiant introduces “Travel with Confidence” policy during government shutdown
Allegiant has launched a new “Travel with Confidence” policy, offering passengers greater flexibility as travel…
• Maisha Swanson•Southwest Introduces Assigned Seating and New Options
Southwest Airlines has introduced a major update to its boarding and seating policies by launching…
• Dell Galen•Prepay Checked Bags to Save Time and Money
American Airlines has rolled out a range of new digital features designed to make checking…
• Jake Adams•Air India Enhances International Experience for Summer 2026
Air India has unveiled a series of product and service upgrades across its international network…
• Maisha Swanson•Wizz Air Expands WIZZ Class Premium Seats Across Network
Wizz Air has announced a significant expansion of its WIZZ Class offering, bringing the airline’s…
• Dell Galen•Jet2 announces appointment of new Chief Customer Officer
Jet2 welcomes David Hills as its new Chief Customer Officer, where he will lead customer…
• Alma Simon•Aer Lingus Launches Upgraded Mobile App
Aer Lingus has introduced a major update to its mobile app, aiming to deliver a…
• Jake Adams•Cathay Pacific Elevates Passenger Experience with New Premium Economy and Exclusive Wine Selection
Cathay Pacific introduces a new Premium Economy cabin and an exclusive selection of Chinese wines,…
• Alma Simon•Munich Airport Group Achieves Second 5-Star Rating with Newark Terminal A
Newark Liberty International Airport’s Terminal A, managed by Munich Airport Group, receives Skytrax 5-Star Airport…
• Alma Simon•American Airlines Boosts Inflight Experience with Wi-Fi and Entertainment Upgrades
American Airlines introduces AAdvantage miles redemption for Wi-Fi, expands high-speed connectivity, and enhances inflight entertainment…
• Alma Simon•EMR Expands Virtual Station Tours for Enhanced Accessibility
East Midlands Railway introduces new virtual tours for seven more stations, aiding journey planning and…
• Alma Simon•British Airways Unveils £7bn Transformation with New Digital Platforms and Cabin Upgrades
British Airways announces a comprehensive £7bn modernisation plan, including a new website, mobile app, enhanced…
• Alma Simon•
