customer service News
British Airways Reopens Newcastle Contact Centre After £17m Refit
British Airways has reopened its Newcastle contact centre after a £17 million refurbishment, including a…
• Maisha Swanson•LLA Opens New Assisted Travel Lounge for PRM Passengers
London Luton Airport (LLA) has opened a new Assisted Travel lounge, designed to enhance the…
• Dell Galen•Emirates opens first Japan travel store in Osaka
Emirates has officially opened its first dedicated travel store in Japan, choosing the vibrant city…
• Dell Galen•Wizz Air Unveils €14 Billion “Customer First” Transformation Plan
Wizz Air, one of EMEA’s most environmentally sustainable airlines, has launched its ambitious Customer First…
• Dell Galen•AJet Announces Additional Passenger Rights Following Rize-Artvin Highway Landslide
In response to the recent landslide disaster on the Rize-Artvin highway, AJet has announced special…
• Alma Simon•Air France Introduces Free Ultra-High-Speed Wi-Fi on All Aircraft
Air France is set to transform its onboard connectivity with the introduction of free ultra-high-speed…
• Dell Galen•United Airlines Introduces Live Radar Maps and AI Updates for Weather Delays
United Airlines Enhances Real-Time Communication with Live Radar Maps and AI Technology United Airlines has…
• Jake Adams•Korean Air Wins Best Airline Onboard Menu in Global Traveler Awards
Korean Air honored for best onboard menu in Global Traveler’s 2024 Leisure and Lifestyle Travel…
• Alma Simon•Cathay Pacific Partners with Olympic Medalist Siobhan Haughey as Brand Ambassador
Cathay Pacific collaborates with Hong Kong Olympic swimmer Siobhan Haughey, focusing on meticulous attention to…
• Maisha Swanson•Sir Tim Clark Issues Apology and Update to Emirates Customers Following Severe Weather Disruptions
Emirates President, Sir Tim Clark, extends a heartfelt apology to passengers affected by the operational…
• Dell Galen•Northern Welcomes New Head of Retail, Aims to Simplify Ticket Purchases
Northern, a leading UK train operator, is set to streamline the ticket purchasing process for…
• Herman Nolan•Iberia Integrates WhatsApp for Flight Updates and Customer Service
Iberia enhances passenger experience by delivering flight operational updates, including check-in and gate information, directly…
• Alma Simon•Air Canada Cargo Wins 2024 ATW Cargo Operator of the Year Award
Air Canada Cargo is celebrated as the 2024 Cargo Operator of the Year by ATW,…
• Maisha Swanson•Transport for London Announces Shortlist for Elizabeth Line Operation Contract
Transport for London shortlists four bidders for the operation of the Elizabeth line, focusing on…
• Herman Nolan•Travel Agents are failing to deliver an acceptable customer experience
Travel Agents aren’t equipped to offer a customer experience at the level the modern travel…
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