What is a 12 months contract, when it’s actually indefinite?
1 Nov
You’ll pardon me as this is not related to travel and tourism, however I’m interested to know your opinion in this regard.
I signed a 12 months membership contract Virgin Active in Horizon View (Roodepoort) last year. In September it reached the 12 months period and therefore I did not expect to have my debit order going through in October, knowing the 12 months has been completed already.
However I noticed that the debit order went off my account for October, now I called Virgin Active to find out why this is the case and was informed, the contract doesn’t expire after the initial 12 months period that I signed for, it goes onto auto renewal.
Apparently I needed to send them a letter of cancellation a month before it reached the expiry date. Since I did not send that cancellation letter, it means it’s still active indefinitely.
My question is, why then does Virgin Active sell a 12 months contracts, when in reality it’s not a 12 months contract, but a lifetime contract?
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My name is Muzi Mohale a full-time travel blogger, your host at Travelwires.com responsible for all editorial on this blog. I blog about the travel and tourism industry in Africa. Apart from blogging about tourism, I also run 
I’m not a Virgin Active customer or employee, I do not have any experience with them and don’t plan to. I stumbled across this post.
It would seem as though you’ve come across a “rolling contract” with a “minimum term”. Google these words to find out more, they’re quite common. I suggest you express your wish to cancel immediately and pay your way until they let you go.
I may be wrong as your post is quite short and simple.
All the best.
Hi, luckily I did have it my way after publishing this post and my account was discountinued. But this is really a rip-off to others who don’t checkout their bank statements and keep on paying for something there are no longer using.
Muzi Mohale´s last blog ..Qatar Airways unveils Corporate Travel page on website for business passengers