Comments on: All aboard, South African hoteliers! The Web has left without you – Expedia http://www.travelwires.com/wp/2009/11/all-aboard-south-african-hoteliers-the-web-has-left-without-you-expedia/ Travel and tourism business blog in Africa Wed, 17 Mar 2010 01:00:53 +0200 http://wordpress.org/?v=2.9.2 hourly 1 By: sue http://www.travelwires.com/wp/2009/11/all-aboard-south-african-hoteliers-the-web-has-left-without-you-expedia/comment-page-1/#comment-3706 sue Fri, 20 Nov 2009 12:56:31 +0000 http://www.travelwires.com/wp/?p=8631#comment-3706 We are a small guesthouse and signed up with Expedia but found their online booking system to be problematic. Bookings are taken and confirmed without any input from you. There is no control over who the person is or any dialogue to establish what their requirements/expectations are.Then you are sent credit card details which display for only 72 hours. You are not expected to take payment but just verify the card. Not much security! We had a few strange bookings before taking ourselves off the system. Nice idea ... but no thank you! Give me our homegrown Safarinow any day - their site works like a dream and could teach Expedia a lot!!! We are a small guesthouse and signed up with Expedia but found their online booking system to be problematic. Bookings are taken and confirmed without any input from you. There is no control over who the person is or any dialogue to establish what their requirements/expectations are.Then you are sent credit card details which display for only 72 hours. You are not expected to take payment but just verify the card. Not much security!

We had a few strange bookings before taking ourselves off the system. Nice idea … but no thank you! Give me our homegrown Safarinow any day – their site works like a dream and could teach Expedia a lot!!!

]]>