Four Seasons Hotels Introduces New Global App

 

Four Seasons Hotels & Resorts, the leader in personalised service in the luxury hospitality industry, has give its customers an occasion to customize their stay using mobile devices after launching a content-rich and multi-functional global app.

With just a few taps, travellers can at all times access a broad range of services and personal options wherever they may be around the world.

Allen Smith, president, Four Seasons Hotels & Resorts, said: "With this innovative new App, Four Seasons continues to set the standard in luxury digital service delivery by continuously improving the guest experience."

"The Four Seasons App was created and developed based on guest insights and extensive testing. It is user-friendly and feature-rich, as it includes the services guests have told us they most desire, such as checking in and out with ease."

"We will continue developing the product to respond to the ever changing needs of international customers," continued Smith.

"And our greatest commodity – our people – will still offer the highest value proposition during every guest stay."

Functions and features of the new Four Seasons App include:

• Make and manage reservations in more than one location


• Effective, wait-free check-in and check-out, including the option to book airport transfers and luggage pickup


• Options to tailor one's stay and add special requests such as extra pillows, baby gear or forgot-to-pack toiletries; or refuse certain services when guests want them


• Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations and more


• Local recommendations for exploring individual destinations, thoughtfully categorized into "moods" including shopping, dining, cultural pursuits and more.


• Built-in geo location service offers helpful maps with time/distance indicators to help plan out dining, shopping or visiting various attractions; it also includes a save-and-share feature.