When computers malfunction: luggage chaos
Travel Business
Most of us have probably wondered, what would happen if computers happen to malfunction for whatever reason. Last week, such a glitch has occurred in the airport baggage system, thus some passengers have flown without their luggage.
“We are doing all we can to minimise disruption caused by an IT failure which is affecting the performance of baggage systems at numerous airports.
“We are very sorry if customers have not received their baggage and we will reunite them as quickly as possible.” – British Airways spokesman
“The problem is causing some delays but is not currently causing any flight cancellations at Heathrow.” – Heathrow Airport spokesman
“The IT issue has been resolved. Gatwick’s contingency plans worked well and there were no issues with lost baggage or delayed flights.” – Gatwick spokesman
A couple celebrating their 40th anniversary had to suffer from this malfunction. They were traveling from Heathrow to New York, embarked on flight BA177.
“Once we had boarded the plane at Heathrow we remained grounded for over two hours due to a burning smell.
“Due to the extreme heat and the air conditioning not working, we eventually disembarked from the plane back into terminal 5.
“We finally took off on another plane four hours later, only to be told upon arrival that our luggage had been left behind.”
“There were about 300 passengers on board and about 90% appear to have been affected.”
“It looks as if there is no other intelligence working if computers fail.” Mrs Kaufman, one of the passengers affected by the computer glitch.
Luggage chaos is a terrible scenario for anyone embarking on a journey, this even shows yet again that methods have to be improved in order to counter the discomfort felt by passengers.
“We are doing all we can to minimise disruption caused by an IT failure which is affecting the performance of baggage systems at numerous airports.
“We are very sorry if customers have not received their baggage and we will reunite them as quickly as possible.” – British Airways spokesman
“The problem is causing some delays but is not currently causing any flight cancellations at Heathrow.” – Heathrow Airport spokesman
“The IT issue has been resolved. Gatwick’s contingency plans worked well and there were no issues with lost baggage or delayed flights.” – Gatwick spokesman
A couple celebrating their 40th anniversary had to suffer from this malfunction. They were traveling from Heathrow to New York, embarked on flight BA177.
“Once we had boarded the plane at Heathrow we remained grounded for over two hours due to a burning smell.
“Due to the extreme heat and the air conditioning not working, we eventually disembarked from the plane back into terminal 5.
“We finally took off on another plane four hours later, only to be told upon arrival that our luggage had been left behind.”
“There were about 300 passengers on board and about 90% appear to have been affected.”
“It looks as if there is no other intelligence working if computers fail.” Mrs Kaufman, one of the passengers affected by the computer glitch.
Luggage chaos is a terrible scenario for anyone embarking on a journey, this even shows yet again that methods have to be improved in order to counter the discomfort felt by passengers.
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